Notification of updated Banking/Billing details.
K
Katrina (Kate) Townsend-Crisp
Currently we receive no notification of billing details being updated by parents and the details don't update themselves automatically in the system. I am wondering if it is possible to please have notification sent to us via QK When the parent does update details.
By creating this notification, we can ensure that billing details are refreshed quickly, avoiding additional charges for dishonor fees incurred by parents.
C
Chenoa Watts
I agree that notification of a change of account details would be good.
St Patricks Childcare
I agree that notification of a change of account details would be good.
V
Vicky Thompson
this is critical for services to ensure debts/payments can be taken and so families are not emailed to follow up when they have already completed updating of bank details.
H
Henriette Herbst
Thanks Katrina I agree, this is a fundamental notification that is required to ensure we are up to date with KYC and the families information. Please can the QK team review this request and add to the roadmap. Thank you
S
Stacey Lette
Thanks for submitting this request Katrina. We have observed the issue also and agree a notification should be received when a family updates their billing details.
Selina
Hi Katrina,
Thank you for your valuable feedback.
What happens now? Your request is left in 'Open' for others to vote and comment on. After that, it will be moved to 'Under Review' or our 'Backlog'.
Top feature requests (based upon number of votes) will be reviewed by the QKTeam each quarter as we aim to prioritise your requests into our annual roadmap.